Our Customer support team is always here to answer your questions.
Common purchase queries answered
Orders and Shipping
It takes highest 48 hours in Dhaka Metro,and highest 72 hours outside Dhaka Metro.
To order a product, select a product, add it to your cart. then hit checkout. After filling up all necessary information, make your payment. Thats it.
If you want to ship your product in a different address, please select Ship to a different address option in the checkout page. And if you think you have provided us a wrong address, Please contact us in our support to correct the address.
To track your product, Please select our Order tracking page. If you want to know the exact location of your product, Please contact in our support.
No we won’t. We don`t record the payment information of our customers. However, our payment gateaway partner might log your bank information, but its totally safe.
No, We don’t charge any kind of sales tax.
Of-course we do! We use Sundarban courier service and SA courier service to courier our products to all over Bangladesh
If you order your desired products in a single order, We will sent them in one package. If you order separately and want to have them all in one package, make sure you contact with our support team. Otherwise those will be count as separate packages.
If you need to swap an item
Returns and Exchanges
We don’t provide any kind of return. But if you get a damaged product or factory defected item, make sure you notify us in front of our delivery agent/courier service after receiving your product.
That’s a technical issue. We will surely change your product. But make sure it is boxed as new and any kind of damaged product won’t be accepted.
If the main package is damaged. Its not our fault. The delivery/courier agency did this. But don’t worry, We will change it after taking action against the responsible company.
You have to send your Authorized return via courier service to: Gadgets By Dihan, Mohammadpur dhaka.
Simply just use our livechat option in our website or visit our page: Gadgets By Dihan
Contact in our support. We will take care of it. Don’t worry.
Yes you can. But before 12 PM. After that it will be sent to the courier/delivery service.
Nope. We don’t take pre-orders. But you can request a product. We will notify you when it will be in stock again.